Why does it take so long to update payments online. I made a payment week ago after accidentally deleting direct debit but it is still showing that I owe the money even though I received email saying payment received. I also set up direct debit again at same time. That has been done.
When you update your payments online, we need to get in touch with your bank to set up a new direct debit mandate. This process can take up to 10 working days. I can see a new direct debit was requested on the 20th of January.
As your payment date is the 23rd, we won’t have taken payment in January.
Hmm, yes I can see that we sent you a confirmation email to say we’d be taking payment on the 23rd once you requested a top up. Because you made this payment before your new card details were set up, this did not go through.
If you would like, I can make a top-up payment for you. You will not need an active direct debit for this to happen. Let me know and I’ll get this sorted.
Sorry for any confusion.