Upfront Payment Request - But On Prepayment Meters.

Hello there,
I am in the process of joining the Bulb family, but I don’t understand my latest update.
It states that my first payment will be taken next week - But I have pre-payment meters with top-up keys (as I stated during the registration process), not monthly direct debit payments and so I don’t understand how or why they are asking for this money.

All help with this would be greatly appreciated as it’s got me a little worried if truth be told.
Thank you all in advance

Hiya @Nursie.

I can’t seem to find your account with that email address.

I’ve sent you an email. Let’s discuss the issue further there.