So, six months after I mentioned this previously and someone said they’d pass the request on to whoever’s job it is to ignore such things, there’s still no sign of kWh appearing on the usage charts.
As they stand, giving £, they’re completely and utterly useless for comparing year-on-year figures (to see, for instance, if new insulation is making a difference) unless the prices haven’t changed a single penny in that time.
This is NOT a difficult software change to implement - the £ figures are calculated FROM the kWh figures, so the software already has the information. Why is it being pushed further and further down the line? The only reason I can see - other than laziness - is that Bulb might not WANT people to be able to accurately compare figures…
Come on, Bulb - how can people see clearly if being “green” at home with their gas and electricity is paying off?
I agree with you
KWh is so much more indicative and having a switch to show that or £ is simple enough and covers all demands.
I also have the same feeling that Bulb does this on purpose and is no longer as transparent as they once pitched they were. I already called them out in their weird way of calculating the chart values, which make them even less useful.
Thanks for posting about the idea of having energy use charts also showing kWh. We have actually passed on this idea to our developers to look into as a couple of members have said this could be helpful! As with anything, developments do take some time, but we have let them know about this idea
You can ask us what your annual consumption figures are if you would like to compare year to year, we’d be happy to send that over to you
Why not do your own spreadsheet, all I do with mine is type in my monthly reading and it calculates the cost + the kWh usage for each month. It also means I have a record going back 5 years now of my usage.
Because then there wouldn’t be a reason for Bulb to brag about their award-winning 5star app and website.
If you start removing stuff which you can do better yourself, then what extra services does Bulb supply apart from buying and selling the energy, i.e. being the middleman?
Bulb response-post to my suggestion of graphing usage by kWh as well as making the by £ version at least accord with actual bills charged:
Graphing in kWh is a great suggestion and one I will pass on to the team.
It’s in General Chat, ‘Reasons for Leaving’.
Evidently there is an impassable, armour-plated ceiling between what customer service staff type and any senior management action or delivery on the issue, that has been in place for at least 2 years now.
I think it’s both shameful and disgraceful that the frontline, junior staff ‘on the team’ are obliged to provide cover for Bulb’s executives in this way. If there was a scrap of decency at that level then by now the responses to ‘members of the community’ raising the issue would be something like…
That’s an idea that the board have rejected, and Bulb has no plans to implement it.