Using up credit

I got an email saying I needed to use up all the credit on my key…does this include the £20 emergency credit?

I believe they mean get it down to £0.00, that is - use up the money you put on your key at PayPoint. Have you just switched? How long did it take for you new key to arrive as I’ve been waiting for mine for 7 days now (since the email saying it was posted) and kind of losing hope…

Hmm, just got it through the door 15 minutes ago…

I still not got my key so have asked for another one