Variable direct debit or not

I have received an email confirming Bulb will switch my account to pay by variable direct debit, using any credit built up first. However my app still shows that £90 will be taken on the 21st July!

So has it changed to variable direct debit or not ?

Hi @Joanne2711 :wave:

I have just checked and your account is currently paid by variable direct debit and there are no pending direct debits so this should be fine.

All the best,

Jenny :star:

1 Like

Thank you, I have also changed my D/D details when you need to collect after my credit has run out

@Jen_at_Bulb
My statement date has always been the 21st of the month, this morning, after you confirmed yesterday the change to variable direct debit, I see an estimated bill has been generated for the period dated 1st July covering 13 days.
So I can ensure, as I always have, actual readings are provided can you clarify what date my bills will now be generated on. Also why I was not informed that a 13 day estimated bill would be produced