I have smart prepayment meters for gas and electricity. I wanted to switch to bulb and was told by bulb support to select “credit meter” on the sign-up process because of a conflict between meter registrations on some central database and what they actually held.
A number of weeks ago I initiated the switch from SSE to bulb but, because we then had a major boiler outage, I made the decision to abort the switch (the reason being that my father, who I care for, is vulnerable to colder temperatures, and because the boiler was broken we’d be relying on electrical heaters and I wanted to avoid any loss of electrical service). I cancelled it on 5th Jun and thought that was that.
On the 12 and 13th of June I had issues using SSE’s top-up service so I rang them and made a card payment over the phone which worked fine.
Then on the 14 of June I noticed that the little remote digital display for our meters showed a dash in the prepayment balance instead of the £48 that should have been on there. I checked the actual electricity meter and in the settings it said the tariff type was Credit.
I rang SSE up again and that’s when they told me that the electricity supply was now owned by bulb. I was a bit surprised but ultimately I didn’t mind the partial switch taking place because there’d been no interruption in supply.
Everything has been fine but my Dad just rang me (I’m at work) to say the display was showing a prepayment balance of 53p. I spoke to SSE who confirmed they have no access to our electricity meter so it must still be under bulb but I have no way of contacting bulb over the phone today and now the prepayment balance is down to 38p.
What can I do? bulb don’t do smart prepayment meters, I have no topup process in place, and it looks like we’ll have no electricity for the weekend or more!?