I’m a new customer to Bulb and set up a DD to start on the 5th Jan 21. This all went through fine but on the 14th Jan noticed that Bulb had refunded me??
I emailed and got a reply straight away from Abigail apologising and offering a credit of £15 and stating that they had sent an email to open my online Bulb account again. All good, except when I checked my account I was left with more confusion and questions.
Firstly, I haven’t received this email about re-opening my account. I’ve checked my spam/junk file also and there’s nothing there.
Secondly, I’ve checked my online account on Bulb and I was expecting to see a withdrawal of the original DD amount of £52.67 (which is what I owe you and honours the original agreement). Instead I see a bill statement for £4.82 for a single days estimated energy use (5th - 6th Jan) which says will be paid on the 30th Jan??? I’m really confused. Why have a I been sent this?
Thirdly, and most worryingly , when I set up the account in December I was quoted £52.67 (as per the email below) monthly payments and set up a DD to go out on the 1st of each month for this amount. This seemed to have been removed since now it says I have to set up a payment plan again (which I’ve already done in December) and when I clicked on this the quote has doubled to £111.95!!! Why?
Please can you re-set the DD to the original agreed amount of £52.67, explain and/or remove the £4.82 statement and re-send the email that confirms the account is now open.
I’ve sent an email requesting this twice now and haven’t received a reply. Please can you help!