I just received a call claiming to be Bulb (03003030635), offering a smart meter. It was a full on hard sell call (limited time, might not be free forever etc etc) and I was a little suspicious as time went on, when he asked to verify my post code. So I said “thank you for the info, I will log onto my account and order it from there”.
The guy then started saying something like “I can’t be sure of the quality of the engineer if I book online” and “there are less appointment times available online”. Suspicious levels increase further.
I repeat that I would prefer to order it online, when the guy says “Wow… why would I waste my time calling to offer you a free meter”. I asked them not to “wow” at me - which really set him off. Said I was wasting his time and that he had 1.7m other customers to call blah blah.
At which point I informed him he was being rude and hung up.
This has really freaked me out over Bulb, and given how easy it is to switch energy provider, I think it is time to move on. You really need better customer service agents if you are going to unleash them with hard sell smart meter calls.