I am trying to get some sort of acknowledgement from Bulb. Please see below, a copy of my enquiry to firstname.lastname@example.org sent on 31 January at 15.27, to which I have had no response other than an automated reply.
I have also received further emails asking me to increase my monthly payment.
I am re-posting on this forum in the hope that someone from Bulb can explain why there was no notification sent to me when my usage increased massively - but they can continue to demand further money from me.
I will be putting a stop on my monthly direct debit and am in contact with OFGEM regarding this.
"On 7 January I input my meter reading.
On 21 January I received an email showing my usage for the period was more than 7 (SEVEN!!!) times more than my normal usage. On checking my meter - I realise I had entered the reading incorrectly. So then entered the correct reading and was asked to provide photographic evidence - which I did. I was quite disappointed that my account was not updated/corrected, to show my true bill at this stage and that I no longer owed Bulb any money, but thought I would wait until my the end of my billing period to check my account was in order.
You can imagine my surprise, when today, I received an email from you again, telling me that if I do not increase my monthly payment - you would do this automatically!
So I have AGAIN submitted the correct meter reading and attached the photographs for today and also the one taken on 21 January 2020.
I would be grateful if you could amend my account immediately, and action BOTH meter readings that have been submitted.
I feel very upset that you are quick enough to demand further monies from me without investigating why there was such a huge increase ( more than 7 times my normal usage) in my consumption.
Please confirm receipt of this message, and that my account has now been updated. I would also be grateful if you could confirm how much money Bulb owes to me, and how this money will be returned to me if I choose to change suppliers.
I look forward to hearing from you today, informing me that this situation has been resolved. I can be contacted on ************* with your confirmation."