Waiting for refund

Hi, I closed my account recently when I moved house and have a credit refund due. It said it would arrive within 2 weeks, but I have waited that long and haven’t received it yet. Could you look into this for me? Thanks!

If you have switched to another supplier it can take up to 6 weeks for the final bill to verified by a 3rd party.

Hi @Jessh34 I’ve just transferred it to you, it should be with you in the next week

Thank you!