Want a credit refund

I have a credit balance and want to have this refunded. I don’t agree that I need to have a credit balance of a months payment, I have a child to feed and would like my refund. I have never missed a payment and my heating will be switched off soon.

How do I go about getting Bulb to refund me?

Hi @Nichola_h :wave:

As you currently pay via direct debit, we would need to leave 1 months payment in your account, as per our refunds policy. However if you would be interested in switching to a variable direct debit (we would deduct the exact amount shown on your statements each month from your bank), then I would be able to refund the full balance for you.

Please let me know what you think is best.

-Luke :bulb:

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Hi Luke

I’ve just asked to do this to an advisor in chat and he told me the credit would pay my next bill so I’m still no better off?

If you are able to do this for me and issue a refund that would be fantastic!

Sorry never realised I hadn’t tagged you in my reply above :+1:t2:

Hi Luke, are you able to sort this or do I need to do it via chat? Thanks

Hi @Nichola_h :wave:

I do apologise for the delay in our response here.

I can see you have a variable direct debit set up now and the refund has been processed. If there is anything else we can help with please drop us a message below :point_down:

Luke :bulb: