Daisy and Miriam here!
We have an update on this year’s Warm Home Discount: applications have opened today, 15 September.
The Warm Home Discount gives eligible members £140 towards their winter energy bills. We’re really excited to open earlier this year, as it allows more people to apply ready for winter.
Here we’ll outline:
- Broader group applications
- Our new broader group criteria
- Information for our Core Group members getting contacted by the Department for Work and Pensions
Applications are now open! Members who have previously registered their interest will be contacted with a link to apply. Or you can start your application on the Warm Home Discount page.
To be eligible for the broader group, you need to:
- receive one of the eligible low income benefits, and
- meet one of the additional eligibility criteria.
- We have a limited number of spaces so we process applications on a first come, first served basis.
- There are 3 types of Employment & Support Allowance and, in our criteria for 2021/2022, we only accept two types including: Support group ESA and Income related ESA.
- We don’t accept the ‘Contribution based ESA’.
As a reminder, the person in receipt of the benefits does need to be named on the account - you can add that person to your statements here if they live at the property.
You spoke and we listened! Based on your feedback from 2020/2021, we have expanded the age group for children in full-time education from 16 to 18, so our new broader group eligibility criteria is:
You’re responsible for a child aged 18 or younger. If they’re aged between 16 and 18, they must be in full-time education.
We hope that this will allow us to support more people who have children at home. To meet this criteria, you’ll have to show us proof of parental responsibility. If your child is between 16 and 18, you’ll also need to show us a confirmation or enrolment letter from the school or college they are attending.
You can get the Warm Home Discount with Bulb as part of the Core Group if both of the following apply:
- you joined Bulb on or before 4 July 2021
- you get the guarantee credit element of Pension Credit
You don’t need to apply to receive the Warm Home Discount if you’re part of the core group. The Department for Work and Pensions will send you a letter between October and December 2021 to let you know if you need to do anything to get the payment. If you haven’t received this by December, contact them directly as we will not be able to credit the Warm Home Discount to your account until we have confirmation from them.
If you pay for your energy monthly by Direct Debit, we’ll add the £140 credit to your Bulb account by 31 March 2022.
If you top up your meters with a key or card, we’ll send you a Post Office voucher with instructions for adding it to your meter. You’ll be able to choose how much goes on each fuel at the Post Office.
If you have smart pay as you go meters, the credit will be added to your electricity meter automatically. You’ll also get an email with a form to transfer as much as you’d like to your gas meter if you’d prefer!
All payments to eligible members will be made by 31 March 2022.
If you’re not sure what information is needed to complete your Broader Group application, or want to check our criteria, you can find more information to see if you’re eligible on our Help Centre.
If you’re struggling to upload your documents to your application, you can get support completing your application over the phone. Call us on 0300 303 0635 between 9am and 5pm, Monday to Friday and select the Warm Home Discount option.
An application is only completed after the documents have been uploaded. We award our spaces on a first-come first-served basis, so make sure to have your documents to hand when you get in touch.
You can find out more about the documents you’ll need for your application in our Help Centre.