I’m very upset because Bulb has NOT set up the warm home discount application process to match the list of Broader group criteria as shown on webpage https://help.bulb.co.uk/hc/en-us/articles/115001245512-Can-I-get-the-Warm-Home-Discount- which specifically states OTHER criteria in item 4 APART from universal credit, which make ME eligible.
I have received WHD discount before and I am NOT WORKING, and I am DISABLED and I made the decision to switch from PFP to Bulb because of the fact they offer the WHD so I will be really disappointed if I do not receive it all because of the way your application form was set up.
“4. are in receipt of universal credit, and are employed, self-employed or not in work, and your annual income is less than £16,190”
This is shown as a list of criteria. It does NOT state you MUST be in receipt of universal credit if not working or having less than £16,190 income. It says “OR” not in work etc, and MANY people have not been placed onto universal credit in these circumstances. I have never even been offered universal credit. Instead – I receive ESA and DLA. I meet the criteria for NOT WORKING and having less than £16,190 income.
“If 4, have one of the following:
• is in receipt of the limited capability for work element, with or without a work-related activity element. I AM in receipt of the limited capability for work element on my ESA document – ATTACHED
• is in receipt of the disabled child element
• has parent responsibility for a child under the age of 5 who ordinarily resides with you”
I MEET the criteria of NOT working, having income less than £16,190 and receiving limited capability for work element of ESA. I should be eligible for broader group application yet the application form ONLY takes people through the application who tick yes to universal credit.
This is wrong and unfair and it puts me at hardship as I am very ill and completing reliant on my heating and electricity for my health while too ill to work at present.
I need Bulb to sort this out. Has anyone else had this problem? If they can’t bypass the problematic application system online then there should be another way of submitting my application details or they should just credit my account with £140 to get around this as I decided to switch based on seeing https://help.bulb.co.uk/hc/en-us/articles/115001245512-Can-I-get-the-Warm-Home-Discount-