Warm home discount stacey

Everytime i go to do application it sends me to the app and wont let me fill it out can someone help

@staceythomas2k14 Hi Stacey - if you’re having difficulty with the online application in your account, give us a call on 0300 30 30 635 and one of our Energy Specialists would be happy to walk you through it. Which part of the application is the issue?