With a heavy heart I left Bulb on 21st May for a number of reasons but mainly my view that the competence of the company was dropping due to perceived stresses on support. I had to be proactive to get Bulb to zero out my new meter on my online account, my bills were becoming regularly issued late, the freezing high my direct debit payment one month when it didn’t need to etc. I also didn’t like the delayed reducing of gas prices until after the cold months ended.
Upon moving to Octopus, Octopus informed me I had 2 electricity meters (I don’t) and that my gas meter was different to the one in my property. Both my meters were replaced in December by Bulb but it looks like Bulb haven’t been bothered to update my meters on the national databases correctly as the two wrong meters had the old serial numbers on them.
If you recently had your meter replaced (and when I say recent, December is my recent) you should check with Bulb that they have correctly updated your meters on the respective national databases. I know we are going through a national crisis but I would have expected all this to have been updated well before lockdown started from December to March.
Octopus has removed the old electricity meter quickly, but the gas meter is stuck as my old one and taking more time to change as they are submitting Bulbs meter change themselves. I do plan to write a complaint to Bulb but I thought I should let people know here so they can check for themselves.