My current monthly payment is £166.62. For the last three billing cycles I have been UNDER that amount, and with the summer coming on the bills are getting lower and lower. Last month the bill was £122.
To get rid of the winter build up I credited my account with an extra £150, putting me £70 in CREDIT.
I received an email from you yesterday:
" We’ve calculated your monthly energy usage based on the readings from your smart meter, and it looks like we need to increase your monthly payments from £166.62 to £217.93 . We’ll use this new amount for your next payment on Sunday 18th July ."
Obviously a mistake, so I went on the site to reduce the payments and the minimum I can pay is £196.14!!!
Please fix immediately.