We want gas too!

We’ve recently moved house and completed the switch online to bring Bulb with us. Our online account shows only electricity, do we need another step to get gas to?

We’ve recently moved house and completed the switch online to bring Bulb with us. Our online account shows only electricity, do we need another step to get gas to?

Assuming you requested a dual-fuel switch, then both should have switched. If that’s not the case, then it sounds like your gas switch did not complete for some reason. You’ll need to phone Bulb on Monday morning to ask about the problem. You might rightly expect that Bulb ought to phone you as soon as a problem is discovered/known, but that doesn’t seem to happen unfortunately.