Hi, Guys, I sent and email off to Bulb over the weekend regarding the increase of my DD from £50 to £58, and when they stated that I have only £46 in account when in fact I got £146. They have now come back saying and I quote:
Thanks for getting in touch about your payments. I do understand this increase could come as a shock.
Seeing that you are in credit by more than a months direct debit we will leave your payments the same and you will not be affected by the increase.
I have paused the review on your account for the next 2 months to make sure that the increase don’t fall though.
Should your usage increase during the winter period we will review your account and adjust your direct debit accordingly.
Why don’t they look at customers accounts first and see how their account stands on credit/payments and then sent out the email explaining what is going to happen. From this small administration error/ problem they have lost alot of customers including me. Even this guy has not even noticed from my account that I’m moving.