I have just spent 5 minutes searching for the advertised webchat facility. Obviously it is in plain view and I am being dim, but could someone point me at it please?
Depends what browser your using - Ok on Microsoft Edge and or email them @ firstname.lastname@example.org
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As far as I’m aware it’s only visible on the Help pages - or at least that’s the case for me (Win 7 & Opera).
Do you see it here? https://help.bulb.co.uk/hc/en-us
If you have something like PrivacyBadger or an Ad blocker installed, it may be blocking intercom.io which is the live chat facility (zendesk.com is the help pages). Try disabling them on the Bulb sites to see if it makes a difference.
Intercom (the live chat) usually shows up as a blue box in the bottom right hand corner of the pages.
Thanks everyone - I will follow up your suggestions when the tax return deadline has passed…still got quite a few stragglers to complete.