Welcome pack

Hello everyone , I am switching to bulb and already signed up online ( direct debit set and activation should happen in the 25th of March ) however I haven’t received and email with terms conditions, welcome pack or even acknowledgement. Did it happen to anyone ? Can someone from the Bulb team help ? Cheers

Exactly the same for me. Signed up yesterday for switch over on 25th March, but I have not received any confirmation email. Cheers.

@Fatma06 & @MarkO888

I’ve just looked through my emails from when I joined Bulb last April and the first email I received from Bulb was 21 days before my switch, so in theory a notification email should have been sent to you by now. The email provides your expected progress dates and an attached Welcome pack.

I would suggest if you haven’t received this by tomorrow you give Bulb a ring, their details on the Help Page, click the Help button at the top of this page.

@Fatma06 I can see that we sent your Welcome pack on March 5th and @MarkO888 you should have received yours on March 6th.

Could you both confirm?

Sorry for the delay!