Hi there, I am well over £200 in credit. My usual usage comes to about £30 a month. Please can I get the majority of this refunded please?
Hiya Yes, we’re happy to process refunds of excess credit. If you haven’t submitted meter reads in a while though, it would be great to get some so that we know the account is up to date when we send you your refund. Just email us or ring us on 0300 30 30 635 from Monday to Friday (9:00 am to 6:00 pm).