As the title says we’re off.
Been a customer for three years but since the disasterous installation of our, still non working, Smart Meter in December last year we’ve had enough.
With the combination of the following issues we decided it’s time to go.
Lack of communications with the support team, who rarely email when promised.
The seemingly random nature of the smart meter process. Installed in Dec 12th but apparently nobody bothered to register it on the system until January, at least that’s what I was told.
The random changing of my tariff from Economy 7 to VariFair without any notice. Then the changing it back for a period until it then reverted to VariFair.
Appartently we don’t have enough signal for the meter. This is despite the installers signal check showing that we had a good signal in our property where the meter was sited, the meter showing being connected to the external network and the other houses in our street with Smart Meters all working. The one exception is the the other Bulb customer who has had a similar experience to us.
So we’ve ended up on a standard tarrif for 9 month, which will have cost us probably an extra £2-300 as we are heavy Economy 7 users with an EV, and nobody at Bulb was even slightly concerned. The promised £60 for the missed bills and not raising a complaint has never materialised.
The kicker is that we’ve been contacted more since we triggered the leaving process than when we had the issues with the meter.
Note to customer services in these days of online and telephone fraud. Don’t call up customers and demand that they confirm their name and address with the justification that ‘but I’m from Bulb Energy’ and the number that I’m calling from is from Bulb customer service.
So long and thanks for all the fish, to quote Douglas Adams.