So just tried to raise case with ombudsman - 8 weeks have to pass before this can be done.
@Lou_at_Bulb @CJ_at_Bulb @renee_n_at_bulb @Jim_at_Bulb @Sophie_at_Bulb - are any of you going to respond ?
The email came through following yesterdays call to them which is pretty much the same as one from 26/11 - its a joke. they are looking at it again despite doing the same two weeks ago.
Thanks for taking the time to get in touch with us about your meter complaint.
I’m working on this now, and will keep you posted with the progress I make.
You can find the details of our complaints handling process at Complaints | Bulb.
If at any point through this process, you’d like independent advice, you can contact the Citizens Advice Bureau through Contact the consumer helpline - Citizens Advice
I hope you’re happy with this suggestion, but if not please get back to us with how we can better address your concerns. If we don’t hear anything in 14 days, we’ll consider your complaint closed.