What does money in/money put mean?

Hi,

So this is my first time setting up bills and still new to it so don’t fully understand everything yet. We got an email from bulb saying we are £20 in credit and then when I looked online it said 2 payments of £35 out of the days of billing and then one payment of £20 in dated tommorow (I may have got in the in and out mixed up) but please could someone explain what this means to me?

Thanks.

As we take payments in advance we take one payment at the beginning of the month which enters your Bulb account as credit.

At the end of the month we send you a statement based on meter readings summarising your consumption and the cost of your energy usage.

If you use less energy than the monthly payment your account will be in credit. If you use more energy than the monthly payment your account will go into debit.

If you see that you’re building up a large credit you can get in touch with us to get money transferred to you as a refund.

If you see that you’re building up a large debit, you can make a top-up payment at my.bulb.co.uk in the payment details section. In fact, you can adjust your payment up – or down – at my.bulb.co.uk.