What happens to the credit amount from my previous provider?

I joined Bulb recently but my account from my previous supplier was in credit and I have since made my direct debit payment to my previous provider. What happens to the credit amount?

Don’t worry @jjankos they’ll refund it to you when they send you your final bill. We’ll send over your opening readings to them on the day your switch to us completes, it’ll then take a week or two to work it’s way through the energy industry before they arrive with your old supplier. They’ll then use that to create your final bill, which in your case will include a nice refund.

Thank you Will.

No problem, any time.