THIS A URGENT MESSAGE TO A SENIOR MANAGER OF BULB.
SOMETHING IS SERIOUSLY WRONG WITH MY METER READINGS.
My meter readings that I have sent you when I took over this account end of 26.11.2019 with photo evidence have been completely ignored and looks like you have punched in someone else’s meter readings onto my account.
My monthly usage for December 2019 for both gas & electric is about £95.00.
Why have I now been sent a invoice for £ 351.78???.
Where has this amount all of a sudden come from???
Please check my last years usage and compare them with this years usage they have more then tripled…why??? Nothing in my usage or lifestyle has changed. I have not even been home half of the time so why soooooo much???
Something is seriously wrong here, please check my account with fine detail and correct the mistakes that have been placed on my account.
I will not be paying you the invoice for £351.78 that you have issue me.
I have cancelled my Direct Debit with my bank & your invoice will remain unpaid until the correct amount is invoiced.
Looks like to me that someone from Bulb has manually interfered with my account. This is why when I first submitted my meter readings at end of 26.11.2019 no one bothered to update the meter readings on my account for November/December even though I send you my meter reading with photo evidence at least three times.
Please check my account with great detail and send me the correct invoice.
Please can you ask your senior manager to contact me on the telephone number you hold on file.
I wait your contact.