If you’ve had a smart meter installed, you’ll also have been offered an In-Home Display (IHD). This is a small device that connects to your smart meters wirelessly. It shows you how much energy you are using in real time, both in kWh and pounds and pence.
We started installing smart meters in January 2019. Members who signed up to the smart meter waiting list will be the first to know when a smart meter can be installed in their home.
Sometimes IHDs do not work when they are first installed. The fix is often easy. In the majority of cases, your IHD will start working 24-48 hours after installation. In other cases, you’ll need to contact Bulb.
The important thing to note is that if you in-house-display is not working:
- We can still get your smart meter readings
- Your power will not cut out
Here’s some of the common problems and how to fix them:
The in-home-display is blank
If there is nothing showing on the screen, it’s possible that the IHD has run out of power.
To fix this, plug it back in to recharge it. Then press the round flat button on the back to restart it.
The In-Home Display can’t connect to the network in your home
Some In-Home displays will show:
- Information for one fuel only, even when you have a smart meter for both gas and electricity
- A message that says ‘Waiting for data’
- A message that says ‘Connection lost’
Try moving your IHD closer to your electricity smart meter. Once you’re there, turn it off using the round, flat button at the back. Wait a minute and then press the button again to switch the IHD back on. Sometimes, this gives it the boost it needs to get going again.
If after 48 hours your IHD is still showing one of these messages please let us know by filling out this quick form.
We should be able to troubleshoot your meter and get you back on track.
Occasionally circumstances beyond our control will mean that you need a second visit from the engineer. When this happens, they’ll let you know. While you wait, your IHD will not be able to show any data recorded by your smart meters.