Steve a bit of history:
When I intially has the smart meters installed, they did not work. They swapped out the gas meter 3 times and electric meter twice, I kept telling them the meters are fine its the comms unit, they refused to believe me and finnaly at the 5 attempt, they changed the comms hub and bingo it started working. I did compalin to ombudsman at that time and was compensated.
Everything was working fine until April this year and bang, I believe DCC did an update and screwed everything up again.
When this happend, I called bulb (they did not bother to call me, even though they were not getting readings directly), and now I am in this situation. I am going to go to ombudsman, but waiting until next Tuesday, for Peter to get the following questions answered:
speaking to smart team to see whether they can provide answers to the following questions.
Who is developing firmware fix and why exactly are there delays?
New meters we’re installing must have functional firmware, so what’s stopping us providing that to his meter too?
Similarly, why can’t he just have his meter replaced?
I’ll also check in whether there’s anyone who can speak to you directly, though this is unlikely.
See - the “unlikely”, Sounds they are hiding something.