So I get an email on the 17th of January 2021 which reads “Based on your latest meter readings and lower than estimated usage, we’ve credited £XXX.XX back into your Bulb account this month”. Today just 17 days later I get an email which reads " We’ve run the numbers and it looks like we need to increase your monthly payments from £XXX.XX to £XXX.XX . That’s an increase of £68.36 a month…!
I always try to use the app and send a meter reading on the 16th of the Month, my usage doesn’t significantly increase or decrease, it’s just my wife and I at home shielding, yes we would be out and the heating would not be on constantly but how can you give me a credit of 120% one month then increase my payments by 42% the next that simply does not make any sense.
This is all because people have been taken out of the equation and computers are left to run algorithms it’s not fair or reasonable to just keep chopping and changing my bank payments based on a computer algorithm that clearly can’t handle stability in a client. I don’t mind paying for my utilities, if I use it I pay for it but all this rubbish with predicted spend and Direct Debits is driving me insane, either upgrade your algorithm and working practices or start losing customers