When can I expect my closing statement and refund of credit?

It’s been almost a month since I submitted my final meter reading. When can I expect my credit to be refunded? My account still says ‘We’ll send your closing statement soon.’

I’m in credit when can I expect a refund.

@MichaelFord I can see that the credit is back on its way to you. Apologies for the delay.

@OwenComiskey13 We don’t automatically refund the credit in the account. Let me know (by messaging me directly) how much you would like refunded and I can get it sorted.