When do you get your balance back?

Hi there,

I’m just wondering when you get refunded your outstanding balance? We pay by direct debit each month, but weren’t too sure what happens with the credit and when we get this back?

Thanks.

Hi Gabrielle, we can refund your credit at any time if you would like, however, we would recommend waiting until after the winter, as the credit you are building up now, is designed to help you cope with the increase in bills over the winter