Depending on how fast your old supplier is, it normally takes 2-3 weeks from the supply start date with us for them to send you your final bill. Legally, suppliers have to issue you the final bill within 6 weeks of your switch. Don’t worry if it takes a little while for it to come through. That’s normal.
Once we have an opening reading from you (super important to send us one) we’ll send it over to your old supplier. This goes via the amorphous blob that is “The Industry” which takes 10 working days, which is why it takes a while. We then agree whether your opening reading looks about right with your old supplier. They’ll then send you a final bill, which will either be a final payment or a refund if you’re in credit with them. Fingers crossed for refund. They’re always nice.