Hello. I have not received a bill for the month of August 2019 despite submitting accurate readings 23 August and having money debited from my account. I’ve seen that several customers have the same issue, some for several months.
I am concerned by this and would appreciate an explanation and my latest statement soon. There are too many energy providers for me to endure any undue stress and so I am inclined to discontinue my service if I feel that this is likely to continue.
Please respond urgently.