Where is my refund? Waiting ages!

I have asked for a refund 3 times over the last 3 weeks and I keep being told it will be refunded in 3 days I still have no refund?!!?!?

Hi @kathryn_eales :wave:

Thanks for getting in touch with us about your refund issues.

We advise that a refund can take up to 10 working days and I can see that it is being processed. There is no way to escalate a refund but I want to reassure you that it will be with you soon.


Jenny :star:

When was it issued so I know what date it is due by