where is my refund

its not allowing me to sign in

Hi @kerrymaynard389. If you head over to http://account.bulb.co.uk/ you can simply log in using your email address and password. If you can’t remember your password then you can reset it here: https://account.bulb.co.uk/auth/forgot. If your account has closed, we’ll refund any remaining credit within a couple of weeks. If you have cancelled your payment method then you’ll need to get in touch on 0300 30 30 635, from Monday to Friday (9:00am to 6:00pm) and one of our team can help you out.

Hi Kerry, as you have now left us, you can no longer access your online account, we are still waiting to receive the final meter readings from your new supplier. after we get these your refund and final bill will be processed