Wheres my Statement

Missing statement for December, checked app & website no joy. Still taking payment, will try to email, if no reply will stop payment in January. Anyone else got same problem?

Personally I have never had any problems with a statement being available at the correct time.

When was you statement due?

Some customers have had issues with lack of statements when they have had smart meter installed, have you recently had a smart installation?

Hi, statement due 1st December, nothing to dateā€¦