Who is the Chairman of the board at Bulb?
Our are co-founders Hayden and Amit. They founded the company back in 2016. I’ve dug out a couple of articles about them and Bulb. You can read a bit more about what motivated them to start Bulb and how we’re getting on.
Let me know if you have any questions for them.
Hi @cyandrii ,
As detailed on the ‘About Bulb’ page at https://bulb.co.uk/about/ “We’re Hayden and Amit, the founders of Bulb” . The directors of a company can be confirmed at Companies House (see https://beta.companieshouse.gov.uk/company/08469555/officers ) and checking the ‘people with significant control’ shows that 75% of Bulb’s shares are owned by Simple Energy Limited - which is also owned by Amit and Hayden (https://beta.companieshouse.gov.uk/company/09249540/persons-with-significant-control - both with more than 25% of shares) so they are firmly in charge.
I wonder if they are aware of how bad bulbs customer service has become. After a barrage of nonsense emails I had opted out of I repeatedly requested bulb discs not increase the monthly dd on my four accounts yet they keep doing it or sending me threatening debt letters. I have paid for all energy used and yet they take twice as much and dont care. I have blood pressure issues and am finding this really stressful and dangerous
@Howard1 out of interest, what sort of time scales are you comparing their customer services deterioration too? Don’t get me wrong, the hold times have increased if I call now compared to when i joined in 2017, however that is a reflection on their growth in customer base. Unfortunately, it is unrealistic to expect them to grow their customer services dept in relation to the growth of their customers. I still find their customer services to be excellent and very helpful and personal compared to when I used to be with the big 6 companies, who has always just felt like they were working from call scripts.
With regards to your DD, They would only request to increase should it be too low compared to your annual projected usage as they like yo to have one months credit and building this up over the warmer months ahead of the summer so you don#'t get a big shock and big debt which I am sure would do your blood pressure even worse!
I’m very sorry to hear your frustration with Bulb. The last thing we want to do is cause you stress.
We are required by Ofgem to send you monthly payment and meter reminders just to let you know that your direct debit will be coming out in a few days.
I can see that you’ve been giving us fairly regular meter readings. If we have sent you an email to suggest an increased payment, it’s because your monthly direct debit is not quite enough to cover your energy use. We suggest an increase to prevent a large amount of debt building on the account. We wouldn’t want you to suddenly receive a shock statement.
You are always in control of these payments, however. So if you think you are paying enough to cover you annual usage, you can press the green button in the email to prevent the payment increase and you can always adjust your direct debit in your Bulb account. We’d be happy to help you set up a suitable payment plan over the phone. Our energy specialists can be reached on 0300 30 30 365 on Monday-Friday between 9am-6pm.
As you have four properties supplied by Bulb, you will receive a fair few emails each month. As I said, we cannot stop sending you payment reminders but you can opt out of any marketing emails by clicking ‘unsubscribe from this list’ at the bottom of the email. There aren’t too many of these though.
I would like to complain. First it is ridiculous that customers should have to wait 15 minutes or more to get through to the call centre. This is just terrible customer service and not acceptable. Why do you think your time is more valuable than your customers’ time.
Secondly I have a specific issue with a visit booked for the wrong day despite repeated instructions.
Can someone please call/email me as a matter of urgency to sort this out
I don’t think the official Bulb team monitor this community forum very heavily so if you have an urgent message you might want to redirect your question somewhere else.
I heard that the phone wait times are shortest between 9-10am. Alternatively, you could scroll to the bottom of this webpage and click ‘contact us’:
https://help.bulb.co.uk/hc/en-us then you can use the live chat facility and I think you can request a call back on there.
Hope that helps, good luck,
Worst company ever !!