Why am i receiving a bill.when i was on prepayment meter

Moved house and now recieving a bill for £100 but i was on a prepaid meter. Any one else have this issue

Hi @emzyleo

Welcome to Community :+1:

I’m sorry to hear you’ve received a bill. I’ve located your account but it appears to be closed now so I’m going to drop you an email so I can just get a bit more information.