Why are Bulb So difficult to contact?

Anybody else finding trying to contact bulb a complete nightmare??
Phone always queued
Chat often with tens and tens of folks in a queue before me?
Maybe I’m just unlucky?
I know there is a pandemic ad we are working from home, but this is basic distributed IT stuff.
My smart meter is dead after 08 march - no readings shown on account.
Account readings show D/D being received monthly, but no bill/statement since Aug last year.
Over £1200 in credit at the moment. Surely your systems can spot such an issue.
I’ve had about enough I’m afraid.
Richard

Hi @BigRich :wave:

Firstly, I’d like to apologise for the fact that you haven’t been able to get in contact with us. Bulb are going through a period of growth at the moment, and we have had to reduce our phonelines which hasn’t helped. I am very sorry about this.

There are a few reasons why you won’t have been billed for some while, but your payments are still added to the account. This is why you have a high credit balance at the moment.

However, I will get your billing fixed as soon as I can. I’ll email you shortly, and will be your point of contact for this from now on.

Any questions, please let me know on here or via email.

Thanks for your patience,

Niamh :bulb: