I have been told by Bulb that they are not sending engineers out at the moment to fix smart meters as a priority. If you can read the meter manually then this is not a priority. They need all the engineers at present to fix emergencies etc. They told me they do not have enough staff to cover the emergencies as it is. OK I understand this.
What they refuse to answer and I have asked at least 5 times now via various methods and they avoid the question like the plague, is, why are Bulb still installing smart meters when they don’t have enough staff for emergencies? Surely there is some kind of problem here since smart meter installs are not emergencies.
They are refusing to send anyone out to try and remedy a smart meter that cannot send them readings and don’t even know when they can again. But they continue to install many more new ones day after day, some of them end up with problems too.
This is just plain wrong in my opinion.