All of our members pay their bills a month in advance. This means that your account will always usually have one months payment in it. We also help members build up a bit of a buffer during warmer months so that winter is less of a shock.
The difference between winter and spring
People generally use more energy in the winter. It’s darker, colder and it’s just nicer to stay in with the heating on. During the warmer months we build up a bit of a buffer so that your winter bills aren’t too high, but if you join us close to the start of winter your winter bills will be a tad higher. They’ll then drop in April when you’re using less energy.
Getting a refund
We’ll be happy to refund you anything over what we estimate you’ll use in the next month. To get it, send us a new meter reading so that we can update your account balance and then get in touch with us by email to email@example.com or calling us on 0300 30 30 635. Remember that in future you may need to increase your monthly payments, especially in winter when people tend to use more energy .