Why are you estimating my bills

I have a smart meter that obviously does not work, as you are still estimating my bills. I am unable to send my meter readings as you have removed the option to send readings over my internet account. also my display still does not work.
I am also unable to get my meter readings you are using to estimate my bills.
Your service is getting worse by the day. how do I know what you are charging me for.

Hi @terry321_

I’m really sorry that your smart installation didn’t go as planned.

If you drop us an email at help@bulb.co.uk we can take a look at your account for you, and reset your ih-home display.

In terms of sending in readings, please find a link here of how to read your new smart meters. If your smart meter isn’t sending through the readings to us automatically yet, this will enable us to send you a new bill to your actual reading, rather than basing it off estimates, until we get this fixed for you.