Why can't i get discount

Hi, i have had the warm home discount the last 2yrs, last year with Bulb, but this year it looks like i do not qualify all though nothing has changed, but if you get over £16,150 or so you can not get it, we get just over that.

Think you answered your own question.
The qualifying criteria have changed a bit this year

Hi @pamelajeanettewhite

To get the Warm Home Discount from Bulb as part of the ‘broader group’, both of the following must apply:

  • you get one of the eligible low income benefits
  • one of the additional eligibility criteria applies to you

You can see the low income benefits on this page.

The income has to be £16,190 or less.

Let me know if you have any other questions.

Best,
Mel