If you’ve come across an estimated reading on your bill, it is either because we didn’t have an actual reading, or the reading that was provided didn’t look right.
- The latest reading was more than two days ago:
- We needed to double check the reading
- Replacing an estimate with an actual reading
The latest reading was more than two days ago:
In order for your statement to be entirely based off actual readings, a reading has to be submitted up to 2 days before the statement is generated. If we don’t have a reading for this time then the energy industry will create an estimate. So, if you sent in a reading a week before receiving your statement, the period between that reading and the statement will be based on estimates. The rest will be based on your actual reading.
This is very normal and if you’ve supplied readings recently then these estimates will be very accurate. Plus, these estimates will be overwritten by any actual readings in future.
We needed to double check the reading:
If you did supply a meter reading within 2 days and we’ve still used an estimate, it’s likely that the reading was flagged as looking a bit high or low, and so we needed to investigate. Once we’re happy with it, we’ll make sure it’s entered and working as normal. It’s very quick to check, but if you entered the reading on Saturday and your statement was generated on Sunday, we won’t have had a chance to check it until Monday.
Replacing an estimate with an actual reading:
Estimates are usually very close to the truth, but they’ll always be trumped by a real meter reading. If an estimate is wrong, just submit a new reading in MyBulb, or get in touch with us. Call 0300 30 30 635 or email firstname.lastname@example.org and we’ll plug them in for you.
Remember, it’s a good idea to submit a real reading every couple of months so that the energy industry can use your history to calculate the estimate.