Why has no one replied to my email

I am trying to re book a meter fitting and no one has responded to my request for it to be scheduled on the 28th of September between 8am-12am. I sent the email on the Tuesday the 28th of August.

@stuartb Thanks for getting in touch with us on the forum and I apologise for not getting back to you sooner. I can see that the issue was resolved over the phone. If you do need further assistance don’t hesitate to call back.