Why have you taken money from me when I do not have an account?

Why have you taken money from me when I do not have an account it was cancelled as you would not use my preferred date for a direct debit?
Have you stolen from me?

Please give me my money back.

Iv not enough money in my account for when you take payment what do I do

@no535353 you best option is to contact Bulb directly by telephone or email, and not through the community forum.

Hey @no535353

It does look like we are still your electricity supplier. I’d suggest getting in touch with our team of energy specialists, they’ll be able to help you out with this. You can email us on help@bulb.co.uk or give us a ring on 0300 30 30 635, from Monday to Friday (9:00am to 6:00pm). We’ll get this sorted for you.