why I got money on something I do not use

why I got the sum of £ 64.69 if I do not use and did not read the account. I said my meter gas is on the card and I do not know how to read it and it does not seem right to take my money from account for something I do not benefit from

I dont understand are you saying you pay as in pay as you go type payment and they are also taking money from your bank account?

Bulb take a payment in advance to put into your ‘account’ to cover energy usage.

Hi ManoleionY82, did you manage to get your questions answered? If you are confused about any payment related issues you can always call us on 0300 30 30 635. Thanks.