Why is bulb sending me estimates and not using my smart meter to check readings each month?

Just had my bill through and covers a three month period, Bulb have used an estimate and not taking it via the smart meter I had installed.

The estimate is completely wrong and is much higher than what I have actually used and I am not happy about this, there is also no option to submit the readings via the website/App. The whole point of having a smart meter is so that my bills would be accurate each month…

Can anyone confirm why this has happened and what is happening with smart meters as this is unacceptable!

Can anyone confirm why this has happened and what is happening with smart meters as this is unacceptable!

There are plenty of threads on this forum about issues with smart meters and in some instances the inability to be able to provide meter readings.