why is chat always busy ?

I’ve been charged by my old provider 60 quid to quit - so I just wanted to check what you needed as you kindly said you would cover that ?
cheers

I've been charged by my old provider 60 quid to quit - so I just wanted to check what you needed as you kindly said you would cover that ? cheers

Please see: https://help.bulb.co.uk/hc/en-us/articles/115001227591-Claiming-exit-fees-charged-by-your-previous-supplier

Chat is always busy because it’s full of customers needlessly asking for help rather than reading the articles in the knowledge base.