Here are the most common reasons you might receive an unexpectedly high bill:
- You have entered your meter readings incorrectly on your Bulb Account. If so, just let us know and we can amend your bill.
You can check your previous meter readings in the “Energy Usage” section of your Bulb Account.
- You submitted your first meter reading for a while.
When we don’t receive your meter readings we use estimates. These are not always exact. So if your meter readings were actually a bit higher than the estimates, it might look like you consumed a lot in one month. But this is actually the result of us catching up on the usage from all the months previous to this.
- Your meter is broken.
This is very rare. If you think your meter is running too quickly, you can do a quick test to find out. Simply turn off all appliances in your home and see if the meter is still ticking over.
If the meter stops, turn on 1 appliance at a time and check the meter. If the meter starts to move very quickly, the appliance could be faulty.
We recommend giving meter readings once a month to get the most accurate bills and to give these just before your payment is due, or once every three months at a minimum.
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